Beauty, Aesthetics & Self Care At Zelvia Skin
Transform everyday routines into calming beauty rituals with thoughtfully designed home aesthetic self-care accessories
Frequently Asked Questions
What makes your brand different from other beauty stores?
We focus on results-driven beauty tools that elevate everyday routines into intentional self-care rituals.
Will your products replace professional treatments?
Our products are designed to complement professional care and help maintain results between appointments.
Who are your products designed for?
Our products are designed for anyone looking to improve their skin, hair, and confidence through simple at-home beauty rituals.
Where are you located?
Our head office is located in Perth Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 5 to 13 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Zelviaskin@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Zelvia Skin exists to elevate everyday beauty through thoughtful skincare and home aesthetics. We empower women and confident men to feel radiant, refreshed, and self-assured by offering innovative, results driven products that enhance skin health, inspire self care rituals, and transform daily beauty routines into luxurious experiences.
Fast, Free & Secure Shipping Australia Wide
We believe radiance shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your beauty essentials are carefully packed and delivered straight to your door, so you can begin your self-care ritual and glow with confidence, sooner.