Frequently Asked Questions
How long does it take to see results ?
Most customers notice visible results after just one use, with skin looking more hydrated, plump, and refreshed within a few hours. For best results, consistent use over 1β2 weeks helps improve fine lines, smooth texture, and maintain longer-lasting hydration.
Are the microneedles painful ?
No, the needles are designed to be virtually painless. Theyβre extremely small and made from dissolvable ingredients, so instead of sharp discomfort, most people feel only a slight tingling or gentle pressure when applying the patch. Within a few minutes, the sensation fades as the micro-needles begin to dissolve into the skin.
What is micro-needling and how does it work ?
Microneedling is a skincare method that uses tiny, dissolvable micro-needles to deliver active ingredients beneath the surface of the skin. As the needles gently penetrate the outer layer, they create micro-channels that allow ingredients like hyaluronic acid to absorb more effectively. With microneedle patches, these needles dissolve into the skin, releasing hydration and nutrients exactly where theyβre needed. This helps improve moisture retention, smooth fine lines, and leave the skin looking plumper, fresher, and more revitalised.
How is Zelvia Skins Microneedle patches different to regular eye patches ?
Our Microneedle eye patches deliver ingredients deeper into the skin, unlike regular patches that only work on the surface. This means better absorption, longer-lasting hydration, and more noticeable results.
Where are you located?
Our head office is located in Perth, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Zelviaskin@gmail.com.Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.