Frequently Asked Questions
How long does it take to see results?
Most customers notice reduced shedding and improved scalp comfort within 4β8 weeks. Visible improvements in thickness and density typically appear after 3β6 months of consistent use.
Is red light therapy safe for daily use?
Yes. Red light therapy is non-invasive, drug-free, and painless. Our brush is designed for regular use as part of your daily hair care routine.
How does red light therapy help hair growth ?
Red light therapy helps hair growth by stimulating the hair follicles and improving the environment of the scalp. Hair follicles are living structures, and red light helps them produce more energy and stay active longer.
How often should I use the red light therapy hair brush?
For optimal results, we recommend 3β5 sessions per week, or the suggested session time in your user guide. Consistency is key to supporting long-term hair health.
Where are you located?
Our head office is located in Perth, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Zelviaskin@gmail.com.Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.